The short version. Use the site sensibly. The content is ours, and figures on it are indicative rather than a binding quotation. Nothing here is a contract for services. If you engage us, a separate written agreement sets out scope, price, service levels and liability, and that document governs the relationship.
1. Who these terms are between
These terms are an agreement between you and OKTAGATE, an information technology solutions and services company registered in the Kurdistan Region of Iraq with offices in Erbil, Baghdad and Basra. "We", "us" and "our" mean OKTAGATE. "You" means anyone accessing this website.
By using the site you accept these terms. If you do not accept them, please stop using the site.
2. What this website is
This website describes who we are and what we do. It is marketing and reference material. It is not:
- an offer capable of acceptance, or a binding quotation;
- a guarantee that any service, product or vendor partnership described will be available to you;
- professional advice on which you should act without talking to us about your own environment;
- a warranty of any specific outcome, performance figure or service level.
Figures given for delivery times, capacities, savings and response targets are typical values from previous work. What applies to you is what is written in your proposal and contract.
3. Services are governed by a separate contract
Nothing on this website creates a services relationship. When we work together, one or more of the following will apply and will take precedence over this page:
- a signed proposal or statement of work setting out scope, deliverables, acceptance criteria, price and payment terms;
- a master services agreement or annual maintenance contract;
- a service level agreement defining severity levels, response and restoration targets, reporting and any service credits;
- a data processing agreement where we handle personal data on your behalf;
- a mutual non-disclosure agreement.
If any statement on this website conflicts with those documents, those documents prevail.
4. Acceptable use
You agree not to:
- use the site for any unlawful purpose, or in breach of any applicable law;
- attempt to gain unauthorised access to the site, its hosting environment or any connected system;
- probe, scan or test the vulnerability of the site without our prior written permission, other than as described in section 5;
- introduce malware, or attempt to disrupt or overload the site;
- scrape or harvest content systematically, or use automated means to extract data at a rate that burdens the service;
- impersonate OKTAGATE or misrepresent your affiliation with us;
- frame the site, or present its content as your own.
We may restrict access where we reasonably believe these terms have been breached.
5. Reporting a security issue
We run a security practice, so we would rather hear about a problem than not. If you believe you have found a vulnerability in this website, email security@oktagate.com with enough detail to reproduce it. Please give us reasonable time to fix it before disclosing publicly, do not access or modify data that is not yours, and do not degrade the service for others. We will acknowledge within two working days and keep you updated. We will not pursue action against anyone acting in good faith within these limits.
6. Intellectual property
The design, layout, text, graphics, source code, the OKTAGATE name and the OKTAGATE mark are owned by us or licensed to us, and are protected by copyright and trade mark law.
You may read the site, print pages and share links for your own business purposes. You may not copy substantial parts of the content into your own material, republish it commercially, or use our name or mark without written permission.
Third-party names, logos and trade marks shown on this site, including those of the technology vendors we work with, remain the property of their respective owners. They are shown to identify the products and vendors we work with. Their appearance does not imply that those vendors endorse this website.
Where a contract states that intellectual property in bespoke software or documentation transfers to a client on payment, that contract governs, not this section.
7. Accuracy and availability
We take care to keep the site accurate and current, but technology, partner status and service descriptions change. We do not warrant that the content is complete, current or error-free, and we may change it without notice.
We do not guarantee that the site will be available without interruption. It may be unavailable for maintenance, or because of factors outside our control. We are not liable for the site being unavailable.
8. Links to other sites
Where we link to a third-party website we do so for convenience. We do not control those sites, we do not endorse their content, and we are not responsible for them. Their own terms and privacy notices apply once you leave ours.
9. Enquiries you send us
Information you submit through a form or send by email is handled as described in our privacy policy. Please do not send confidential technical information, credentials or personal data about third parties before a non-disclosure agreement is in place. Ask us and we will send one the same day.
Never send passwords, API keys or access tokens by email or through a web form, to us or to anyone else. If a project needs credentials, we will provide a secure method of sharing them.
10. Limitation of liability
To the fullest extent permitted by law, the website is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
We are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill, data or anticipated savings, arising out of your use of this website.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under applicable law.
Liability arising from services we deliver under contract is dealt with in that contract, not here.
11. Indemnity
You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these terms or your unlawful use of the site.
12. Changes to these terms
We may update these terms. The effective date at the top reflects the current version, and the version that applies is the one published when you use the site. Material changes will be highlighted on this page for a reasonable period.
13. Governing law
These terms are governed by the laws in force in the Kurdistan Region of Iraq and the Republic of Iraq. The competent courts of Erbil have exclusive jurisdiction over any dispute arising from them, without prejudice to any dispute resolution mechanism agreed in a separate services contract.
14. Severability and entire agreement
If any provision of these terms is found unenforceable, the rest continues to apply. Together with the privacy policy and cookie policy, these terms are the entire agreement between us regarding this website.
15. Contact
- General: info@oktagate.com
- Legal: legal@oktagate.com
- Security: security@oktagate.com
- Telephone: +964 750 827 2628 or +964 770 203 4426
- Post: OKTAGATE, Justice Tower, Erbil, Kurdistan Region, Iraq
Note for review. These terms were drafted for OKTAGATE and are not legal advice. Have them reviewed by a qualified lawyer in Iraq before publication, confirm the governing law and jurisdiction clause matches your registration, insert the company registration number in section 1, and create the legal@ and security@ mailboxes.