Tell us what you are trying to fix, build or replace
A real engineer reads every enquiry. If it is a project, we will propose a site survey. If it is urgent and you are a contracted client, use the hotline below instead. It goes straight to the NOC.
Sales & new projects
+964 750 827 2628 +964 770 203 4426 sales@oktagate.comSun–Thu, 09:00–17:00 (AST)
Under attack / P1 incident
+964 770 203 4426 +964 750 827 2628 soc@oktagate.com24/7/365 · contracted clients
Existing client support
+964 770 203 4426 +964 750 827 2628 support@oktagate.comPer your contracted SLA tier
Start a conversation
The more you can tell us about sites, user counts and what already exists, the more useful our first response will be. Nothing you send is shared outside our team.
What happens next
- Within one working day: an engineer, not a call centre, replies with clarifying questions.
- Within one week: a site survey is scheduled if the scope warrants one. It is free.
- Within two weeks: you receive a written findings report and a costed proposal.
- Always: the findings report is yours to keep, whether or not you buy from us.
Erbil, Baghdad and Basra
One service desk covers all three. Use the numbers and addresses above whichever office is nearest. Walk-ins are welcome during office hours, though calling ahead means the right engineer will be there.
Erbil (head office)
Justice Tower
Erbil, Kurdistan Region, Iraq
Covers the Kurdistan Region, Mosul and Kirkuk
Baghdad
Al Mansour District, Street 14
Baghdad, Iraq
Covers Baghdad, Anbar and the central governorates
Basra
Al Ashar, Corniche Road
Basra, Iraq
Covers Basra, Missan, Dhi Qar and the southern oil fields
Response targets by severity
Applies to clients on an active support or managed-services contract. Targets are measured from ticket creation and reported monthly.
15 minutes
Complete service outage or active security incident. 24/7, engineer assigned immediately.
1 hour
Major degradation affecting a site or department, with no workaround available.
4 hours
Partial impact with a workaround in place, or a single-user issue blocking work.
1 working day
Requests, moves, changes, questions and scheduled work.
Quick answers
Yes, for organisations within reasonable travel of Erbil, Baghdad or Basra. For remote sites requiring flights or overnight travel we ask you to cover travel costs only, agreed in writing before we book anything. The findings report is yours either way.
Of course, and we prefer it. Send us yours, or ask for our standard mutual NDA and we will have it back to you the same day. Network diagrams and security assessments should never move without one.
Regularly. We can provide company registration documents, tax clearance, vendor authorisation letters, bank guarantees and technical compliance matrices in the formats normally requested. Send us the tender pack and we will confirm within two days whether we intend to bid.
Quotations are issued in USD or IQD as you prefer. Project payments are normally staged against milestones, and managed services are billed monthly or quarterly in advance. Terms are stated on every quotation, and there are no fees that appear later.
Often, yes. Plenty of our work sits alongside an incumbent rather than replacing them, particularly on specialist scopes like data center facilities, security operations or a one-off migration. And if your current provider is doing well, we will tell you that too.